Our return/exchange policy is as follows:
* We would like to ensure you are completely satisfied with your new apparel. You may return or exchange your items within 15 days of the original purchase if you are not satisfied with your items. Please note we will NOT accept items that have been tried on or worn. All items must be in original packaging for an exchange or refund. In order to return your apparel please email firstname.lastname@example.org to request a return authorization.
Here is what you will need to do:
* E-mail us at email@example.com or call us at 314-492-0459 to receive a Return Merchandise Authorization (RMA). If you do not reach us, please leave a detailed message with your name, contact information, and what your message is regarding. (Please be patient, we will do our best to get back to you within 24 hours).
* Please send back the merchandise with a copy of your receipt (packing list) as well as a note, explaining the reason for your return or exchange and include your RMA number on it. Also, please write the RMA number that you were given on the outside of the box you are sending back.
* Packages being returned must be pre-paid. stepupapparel.com does not accept C.O.D. packages.
* You can return your package using your preferred carrier.
* When the package is received, please allow 1-3 business days for your merchandise to be exchanged and re-shipped or for a refund on the original credit card used to be credited. (After a credit card has been credited, it usually takes a few days for it to appear on your account.)
* The customer is responsible for all return shipping costs, including insurance if you choose. The shipping costs are not refundable except in an instance of you receiving incorrect or defective merchandise. Please Note: stepupapparel.com inspects our merchandise thoroughly for defects before shipping. We reserve the right to deny a return upon receipt of the merchandise if we feel,( in any way) that the merchandise has been worn, damaged or tampered with by the consumer. So we request that if you receive merchandise that is defective, damaged or incorrect, please contact us immediately, before use, in order for us to serve you best.